Last Updated: June 2024

Welcome to Pet Boarders. This Shipping Policy provides information on the shipping methods, costs, and procedures for orders placed on petboarders.co.uk. Please read this policy carefully to understand our shipping practices.

Shipping Locations

We currently ship only within the UK, covering all of mainland UK. A surcharge applies for shipments to Northern Ireland and the Scottish Highlands and Islands.

Shipping Methods

We offer the following shipping methods via Royal Mail:

  • Standard Shipping: Estimated delivery time is 3-5 business days from the point of order.
  • Next-Day Shipping: Orders placed before 2 pm are dispatched the same day for next-day delivery. This service is available for an additional charge.

Shipping Costs

Shipping costs are calculated based on the total weight of the cart:

  • Standard Shipping: Minimum charge of £4.99 for orders under £100.
  • Free Shipping: For orders of £100 or more.
  • Surcharge: Applies for shipments to Northern Ireland and the Scottish Highlands and Islands.

Processing Time

All orders are processed and dispatched within 1 business day. We do not process orders on weekends or national holidays.

Delivery Time

Delivery times are based on Royal Mail’s estimated times:

  • 1st Class: 1-2 business days.
  • 2nd Class: 3-5 business days.
  • Special Delivery: Next-day delivery, if ordered before 2 pm.

Order Tracking

  • Special Delivery Next-Day Packages: Tracking information is provided.
  • All Orders: Customers receive order tracking updates, allowing them to see the status of their order (processing, dispatched, etc.).

Packaging

We prioritize eco-friendly packaging:

  • Materials: Recycled cardboard, unbranded to minimize ink and plastic usage.
  • Fragile Items: Carefully packed with protective inner packaging and labeled as “fragile” on the outside.

Shipping Restrictions

  • Weight Limits: Orders exceeding 8kg will be split into multiple deliveries.

Lost or Damaged Items

In the event of lost or damaged items:

  • Responsibility: Royal Mail is responsible for rectifying lost or damaged items.
  • Interim Replacement: We will replace any lost or damaged items in the interim and handle the claim with Royal Mail ourselves, ensuring no delay for the customer.

Returns and Exchanges

  • Return Shipping Costs: The buyer is responsible for return shipping costs.
  • Returns Policy: Customers should refer to our dedicated Returns Policy for full details on how to facilitate a return or exchange.

If you have any questions or need further assistance, please contact us